Legal

Terms & Privacy

Terms of Service

1. Acceptance of terms

By creating an account, booking a service, or otherwise using the Jahsy platform (the "Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of service

Jahsy operates a marketplace that connects customers with independent, third party beauty and wellness service providers ("Providers"). Jahsy is not an employer, agent, or joint employer of any Provider, and does not itself perform any beauty or wellness services. Providers are independent contractors solely responsible for the services they perform.

3. User accounts and eligibility

You must be at least 18 years old and capable of forming a binding contract to create an account. You're responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

4. Booking and cancellation policy

Bookings are confirmed once a Provider accepts a request. Cancellation windows, no show handling, and refund eligibility are set out in the Cancellation & Refund Policy below.

5. Payment terms

Payments are processed cashlessly through Jahsy's payment processor. Prices shown at booking include any applicable platform fee. Providers are paid out on a weekly cycle, less Jahsy's service commission.

6. Provider conduct standards

Providers must maintain valid identification, perform services professionally and safely, treat customers and their homes with respect, and comply with all applicable licensing and health regulations. Providers who fail to meet these standards may be suspended or removed from the platform.

7. Customer conduct standards

Customers must provide accurate booking information, a safe environment for the Provider to work in, and treat Providers with respect. Harassment, discrimination, or unsafe conditions may result in account suspension.

8. Prohibited uses

You may not use the Service to book services off-platform to avoid fees, misrepresent your identity, submit fraudulent payments, or engage in any unlawful, abusive, or harmful conduct toward Jahsy, Providers, or other users.

9. Limitation of liability

To the fullest extent permitted by law, Jahsy is not liable for any indirect, incidental, or consequential damages arising from your use of the Service or from the acts or omissions of any independent Provider. Jahsy's total liability for any claim is limited to the amount you paid for the booking giving rise to the claim.

10. Dispute resolution

We encourage you to contact Jahsy support to resolve any dispute informally first. Disputes that can't be resolved informally will be handled in accordance with the governing law and jurisdiction below.

11. Governing law

These Terms are governed by the laws of the Kingdom of Thailand, without regard to conflict-of-law principles. Any disputes not otherwise resolved will be subject to the exclusive jurisdiction of the courts of Thailand.

12. Changes to these terms

We may update these Terms from time to time. Material changes will be notified through the Service or by email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Privacy Policy

Data we collect

We collect account information (name, email, phone number), location data (to match you with nearby Providers), payment information (handled by our payment processor; Jahsy does not store full card details), and booking history.

How we use your data

We use this data to operate the marketplace: matching customers with Providers, processing payments, providing customer support, and improving the Service. We do not sell personal data to third parties.

Legal basis for processing under Thailand's PDPA

We process personal data under the Personal Data Protection Act B.E. 2562 (2019) on the bases of contractual necessity (to provide the Service you've requested), consent (where required, such as for marketing communications), and legitimate interest (such as fraud prevention and platform safety).

We share only the information a Provider needs to fulfil a booking: your name, service address, and booking details. Providers are contractually required to use this information solely to deliver the booked service.

Data retention

We retain personal data for as long as your account is active and as needed to comply with legal, accounting, or dispute resolution obligations, after which it is deleted or anonymized.

Your rights under the PDPA

You have the right to access, correct, or delete your personal data, and to withdraw consent to processing at any time where consent is the legal basis. To exercise these rights, contact us using the details below.

Cookies

See the Cookie Policy below for details on the cookies and local storage we use.

International transfers

Where personal data is processed by service providers located outside Thailand (such as cloud hosting or payment processing infrastructure), we take steps to ensure an adequate level of protection consistent with PDPA requirements.

Contact for data protection queries

Questions about this Privacy Policy or your data can be sent to hello@jahsy.co.

We use a small number of essential cookies and local storage entries required for the Service to function, for example keeping you signed in and remembering your session. We may also use limited analytics cookies to understand how the Service is used, so we can improve it. You can manage or clear cookies through your browser settings at any time; disabling essential cookies may prevent parts of the Service from working correctly.

Cancellation & Refund Policy

Cancellation windows

Customers can cancel a booking free of charge up to a set window before the scheduled start time. Cancellations made after that window may incur a partial charge to compensate the Provider.

No show policy

If a customer is not reachable or not present at the booked location within a reasonable grace period, the booking may be marked a no show and charged in full. If a Provider fails to arrive without notice, the customer is entitled to a full refund.

Refund eligibility and process

Refunds are considered for service quality issues reported to support within 24 hours of the booking, Provider no shows, and confirmed billing errors. Approved refunds are returned to the original payment method. Providers affected by a cancellation or no show on the customer's side may be eligible for a partial payout per platform policy.

Provider Agreement Summary

Providers on Jahsy are independent contractors, not employees, agents, or partners of Jahsy. Providers set their own schedule and service area, and are solely responsible for the services they deliver, including any required licensing, insurance, and tax obligations.

This is a summary only. The full Provider Agreement is presented and accepted during provider onboarding.